Accessibility feedback + complaint mechanism

Description

Accessibility feedback channels are the operational counterpart to the accessibility statement: the route by which a user who hits an accessibility barrier in production tells the operator about it, and the cadence by which the operator answers. A working feedback mechanism has three pieces: the surface (an email address or form prominently signposted on the accessibility statement and reachable without first navigating an inaccessible flow), the intake-and-triage process that routes incoming reports to whoever can actually fix them (typically a mix of frontend, design-system, and product), and the response cadence that gets back to the reporter on a defined timeline. The European Accessibility Act and most public-sector accessibility regimes treat the feedback channel as part of the compliance posture rather than a courtesy, so the operative question is usually less "do we have one" than "is the signposting actually visible and is the response cadence documented and met". Most failures observed in enforcement come from either an unmonitored inbox or a feedback link that itself fails the accessibility check.

Required by (3 regulations)

• ACA

  Accessible Canada Act, S.C. 2019, c. 10; AODA, S.O. 2005, c. 11

• DDA

  Disability Discrimination Act 1992 (Cth)

• EAA

  Article 14 — feedback obligations.

  Directive (EU) 2019/882

Fulfilled by (1)

• In-house build · low effort

ClearLaunch does not accept payment from vendors. Methodology.

Evidence formats

• feedback form
• response-tracking log