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Operator contact information disclosure

contact-information-disclosureDomain: consumer-protectionType: policy

Description

Contact-information disclosure is the regulatory descendant of the printed-imprint requirement that has run through European commercial law for a century: any consumer-facing online service has to tell users who is operating it, where to reach them, and how to contact them through an electronic route in addition to whatever support channels the operator has chosen. The DSA Article 12, the e-Commerce Directive imprint provisions, the German Telemediengesetz / DDG, and the CCPA contact-disclosure rules all require roughly the same content set: legal name, registered address, registration number where applicable, VAT identification where applicable, and a working electronic contact route (which means an email address that gets read; "info@" inboxes that bounce to nowhere have been cited specifically). The visibility piece is where most operators get tripped up: the disclosure has to be reachable in a defined number of clicks from any page (the German jurisprudence has historically settled on two clicks as the practical maximum), which constrains the platform's footer and navigation architecture more than expected. Hidden imprints, imprints behind logged-in surfaces, and imprints that are technically present but visually buried have all drawn enforcement; visibility is part of the obligation rather than separate from it.

Required by (9 regulations)

  • Colorado AI Act

    C.R.S. §§6-1-1701 to 6-1-1706 (SB 24-205)

  • DE PDPA

    Del. Code Ann. tit. 6, ch. 12D

  • DSA

    Article 11 — points of contact for authorities; Article 12 — recipients-of-service contact.

    Regulation (EU) 2022/2065 of the European Parliament and of the Council (Digital Services Act)

  • Omnibus

    E-commerce information obligations.

    Directive (EU) 2019/2161

  • MCDPA

    Mont. Code Ann. §§30-14-2801 to 30-14-2817

  • NJDPA

    N.J. Stat. Ann. §§56:8-166 to 56:8-188

  • OCPA

    Or. Rev. Stat. §§646A.570 to 646A.604

  • PDPL

    Royal Decree M/19, dated 9/2/1443 AH (September 16, 2021), Personal Data Protection Law, effective September 14, 2023

  • Vietnam PDPD

Fulfilled by (1)

  • In-house build · low effort

ClearLaunch does not accept payment from vendors. Methodology.

Evidence formats

  • imprint / about page
  • contact form
  • authority-contact register

ClearLaunch provides legal information based on publicly available regulatory sources. It does not constitute legal advice and does not create an attorney-client relationship. Consult a licensed attorney in your jurisdiction before making compliance decisions.

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Built by Neel Patel, in-house game counsel. Games touch more compliance domains at once than anything else in tech. That's what ClearLaunch was designed around.

ClearLaunch provides legal information based on publicly available regulatory sources. It does not constitute legal advice and does not create an attorney-client relationship. Consult a licensed attorney in your jurisdiction before making compliance decisions. Operated by a Washington-licensed attorney. Not licensed in California or other US states. ClearLaunch provides legal information; consult a licensed attorney in your jurisdiction. Data reviewed through March 2026. Methodology

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