Business-user terms of service (P2B-compliant)
terms-of-service-business-usersDomain: marketplace-platformType: policyDescription
The EU Platform-to-Business Regulation (P2B, Regulation 2019/1150) requires online intermediation services and online search engines to publish terms that bind their relationship with business users, and it prescribes the content of those terms in a way most consumer-facing ToS frameworks do not. The mandated content covers the main parameters that determine ranking and any relative weighting of those parameters, the policy on restricted goods and services, the dispute-resolution mechanism (including an internal complaint-handling system and at least two named mediators), the suspension and termination procedure (with reasoned notice and a right to challenge), and the policy on ancillary goods or services the platform offers alongside the user's listings. Publication is in plain and intelligible language, available before the business user enters the relationship, and amendable only with at least 15 days' notice (longer for changes that require business-user adaptations). Ranking-parameter disclosure is where the regulation has had the most operational bite. Platforms have generally pushed back on the granularity required, and the European Commission's enforcement guidance has continued to read the obligation generously toward business users. Failure to publish compliant terms is a common P2B finding and an early indicator of broader DMA-style scrutiny for designated gatekeepers.
Applicability
Applies when: business model role is intermediary or mixed.
Required by (1 regulation)
- EU P2B
Articles 3 and 8 — terms in plain language, accessible at all stages including pre-contract; ancillary goods/services arrangements declared; 15-day minimum notice on changes per Article 3(2); restrictions on offering different terms elsewhere disclosed under Article 10.
Regulation (EU) 2019/1150
Fulfilled by (1)
- In-house build · medium effort
ClearLaunch does not accept payment from vendors. Methodology.
Evidence formats
- business-user terms
- change-notification log (15-day notice)